'Turn, the trading platform or a liar platform?' Today, Ms. Ge Beijing consumer complaints that the city in its 58 second-hand trading platform used to sell a used router, but the buyer to use as an excuse to send over An empty package. Ms. Ge submitted relevant evidence to find a fair platform to solve the problem, but can not find the turn of the artificial telephone, online and transfer personnel can not communicate. The most unexpected is that the next day turn will be the money I turned to the buyer. "Later on, I realized that this kind of thing often happens when I turn around the platform. I will never give up or tolerate it. If I did this, I would connive at it.
The following is Ms. Ge's complaint original.
I registered for 419 days, the usage rate is not particularly high, but the items were also transacted above, but they all deal in the same city, which is very smooth and did not encounter any problems.However, this time there was something that made me particularly angry Things go through this.
November 9, I hung on the router on the turn shows that the buyer has been paid, and shipped to the buyer on November 10, the shipment has been signed on November 12. Then the buyer has not given confirmation of receipt Arrived, repeatedly reminded the buyer receiving no fruit, I will wait for the turn on the automatic receipt.
November 18, I opened the turn to see the results, the results show that the buyer requests a return, the main reason is that the router is not good. I explained that we are all good to use and agree to the buyer returns. Buyers on November 24 Send me courier, I received the courier on the 27th, at night I got home from work to get the courier, I feel very strange, why so light? Unlike the router I sent, I conscientiously read the consignee and the sender Person, after confirmation, I opened the courier with a doubt, I was shocked open, the buyer actually sent me an empty courier, and the empty box is not my previous box installed router.
I made a phone call to the buyer, the buyer said impossible, do not acknowledge the delivery is empty courier .Communication no avail .I turn the message to the buyer, given two kinds of suggestions, one is to cancel the return, continue to use me to send Give him the route, the second is to send back my stuff. If you suspect that the problem of express please check express delivery to solve the problem.
The next day, that is, I turn around on the 28th, the above shows that the buyer has applied for arbitration. I also put forward the arbitration and attached the courier box photos. I thought that the transfer will be carefully verified, giving us a view But on the 29th the result of the arbitration was shown as agreeing to refund.
I am very angry, talking about the night turn customers, would like to find a way, but looking for a long time turned pages, did not find the manual phone customers, only online customer service, and the page settings are also very difficult to find chat page, each chat Need to return to the customer center, enter the labor to find the last chat page.
This matter has nothing to do with money and goods, the money did not go directly to my account, but by the transfer platform as an intermediary custody; items are also idle items, it does not matter. I sent a circle of friends asked, Internet queries, the results Actually, there are always similar incidents that take place. The platforms are all oriented towards the buyers. And often, there are groups of people who commit crimes in a similar way, but the result of this treatment is unmanageable.
I am angry and shocked at this incident, and the incident has failed to be dealt with so far at noon on November 30. I hereby declare that I will absolutely not tolerate and forbear that if I did so, I would mean that It is conniving crime.
Second-hand trading is one of the things that is good for people's life, but how can you treat the problem as a large and professional trading platform? How can we make such a hasty decision? I do not know that there are so many obvious problems Turn, how can get Tencent 200 million US dollars investment.
In view of my situation is not a case, I really want to understand, as a long time accumulation of problems, turn / salted fish for this phenomenon is so resolved, what is the effective solution?
Turn Why there is no special artificial telephone customer service? Turn will improve customer service page, more convenient buyers and sellers for advice and suggestions for the consultation.
If a similar problem can not be solved very well, our second-hand deals are changed. Is it just a city-to-city deal, a face-to-face deal or even a second-hand second-hand market? C2C second-hand trading platform on what's the use?
Turn, salted fish, as a professional second-hand trading platform, how to put forward more effective, safer, more professional service mechanism?
For this matter, I hope to have a first person / company to give me a statement.
November 30, 2017
