For food machinery equipment manufacturers, to protect their own product quality, based on the maintenance of customer purchasing is an important indicator of impact, in particular the lack of talent today led to the emergence of some small and medium enterprises and even large enterprises have purchased the equipment but will not use , Or equipment problems can not be solved by the phenomenon.At this point, if the food machinery and equipment manufacturing enterprises timely and accurate after-sales service, food production capacity will not have any effect, word of mouth after the intangible can bring to the enterprise Orders.And if the maintenance of the sale is not in place, ranging from leading the food companies to reduce production, while the decline of food brands.Therefore, food companies choose equipment, after-sales maintenance is their more important point.
Haier initially won the favor of consumers with the service motto of "Sincere and Forever." In contrast, China's food machinery and equipment market is equally fiercely competitive. Today, not only are the competition among domestic enterprises, but also the international giants have already joined the competition. Statistics show that in the two quarters 16 years ago, China's food and beverage processing machinery and parts imported amounts to up to 150 million U.S. dollars. How to stand out in a large number of enterprises and pay more attention to after-sales service while continuously strengthening equipment research investment to improve equipment performance Is also very likely to enhance the competitiveness of enterprises way.
For the use of equipment
In the use of equipment maintenance, in general, is the production capacity of large, high technology content of food machinery and equipment companies need to think about the problem may have food production equipment companies will think that as long as the instructions do enough to solve This issue, but the actual case tells us that this is not the case. Evergrande Ice Spring has introduced high-capacity production line in Germany, but continued for many months without debugging perfect for production, so the production drag the sales hind legs; Cangzhou Rongye Food Company founding People in the business had purchased a Korean-funded enterprises dehydrated garlic production line, the equipment did not install a good multi-month please get the help of Korean technicians do not say, follow-up maintenance of the production capacity can not be coherent ......
Because of geographical, language and other factors, the use of equipment on the notice, the foreign food machinery and equipment manufacturers to solve the domestic enterprises as timely and accurate solution, the domestic food machinery and equipment companies need to firmly grasp the disadvantages of foreign enterprises and continuously improve Quality of service for more consumers.
For equipment failure to solve
Equipment failure is the main part of after-sales maintenance, and its impact on the food business is huge.Someone has done statistics, equipment, after-sales problems properly and timely solutions to enable customers to upgrade two to three into. Here's 'timely' can actually be divided into One of two phases, one of which is the solution to the problem at this stage when the problem is just emerging and the production line has not yet collapsed, is followed by a thorough review of the "digital twin" model of machines and equipment The 'Twins' move made equipment makers well aware of the state of machinery and equipment, and when the data showed the machine's performance was declining, technicians were able to troubleshoot the machine but did not need to intervene before shutting down the line. , There are already 650,000 pairs of twins in operation, there is also the use of predictive maintenance of the technology companies in another stage in the equipment after the failure, and now most of the company's after-sales maintenance at this stage, the equipment appeared Accurate analysis of the problem to solve the food machinery and equipment business is the most basic after-sale maintenance, no longer spent here .
How to maintain for less talent
With the advent of the Made in China 2025, food machinery and equipment have taken a giant step toward intelligent and automated development, and in this process, higher requirements have been put on operators and maintenance personnel who must be professionals with sufficient theoretical knowledge, But the reality is the lack of professionals in this case, how to carry out after-sales maintenance of food machinery and equipment companies?
Tetra Pak offers a solution that uses augmented reality glasses for remote assistance. If you encounter field maintenance staff experience to solve equipment problems, you can wear augmented reality glasses to allow Tetra Pak equipment experts to see the live scene, So as to remotely guide the process of repair.For those who have the equipment but lack of technical staff, this service can be said that can be very intimate to solve their problems.
In short, whether it is the traditional means of after-sales maintenance or increasingly high-tech means of maintenance as a food machinery and equipment manufacturing enterprises, there must be awareness of product maintenance.To know the second incentive to customer consumption is one of the major incentives for after-sales maintenance, in a new era, How to combine high-tech, timely and proper customer service maintenance, you need to make great efforts to study.