Recently, on the consumer complaints website, Little Swan washing machine again criticized the consumer for sale, in the event of a variety of shirk does not solve the problem can be exposed in the consumer Little Swan washing machine not as after-sales, after sale came out Quite different things efficiency, and soon the problem is not complicated to solve, can not help but wonder: Is it the only exposure is the correct way to solve the problem?
It is reported that the consumers said that in the process of installing a new machine, the installer said the user needs to buy a chassis to prevent the washing machine vibration.But in actual use found that the washing machine vibration is very serious. After the sale also with a number of excuses delay in not fixing the problem, during which the user is also required to spend renewal.
According to the user follow-up feedback, Little Swan headquarters and the district responsible for getting in touch with the user, and quickly solve the problem.Original problems are not complicated after the leadership to solve, but the premise these are in Occurs after the user exposure, do not consumers take the means to protect the rights to maintain, aftermarket repair is not good?
But what is interesting is that the comment area under the complaint of the user is one-sided with the satisfaction of the Little Swan brand's recognition and after-sales service. Perhaps the Little Swan washing machine PR is also involved in the maintenance. Actually, back to this Complaints point of view, anti-vibration chassis is necessary? Probably only some maintenance points in order to increase sales of additional revenue, Little Swan washing machine itself also need such an extra bracket to help it?
In addition, the sale of the Little Swan washing machine, netizens broke the news that the United States since the acquisition of Little Swan, the company's after-sales staff and maintenance outlets have been greatly adjusted, there are many maintenance points are also under the banner of the name of the manufacturers to deceive users, the warranty Policy has become a nonsense. Whether it is the establishment and management of service points or their own quality of service, Little Swan washing machine sales really need to 'severely' improvement.
