The Ministry of Industry and Information Technology recently announced in WeChat the telecom service quality in the third quarter of 2017. Data show that 177 million new 4G subscribers were added from January to September this year and the service capability of the telecommunications industry continued to improve. In the paper, the MIIT specifically pointed out that operators should do well in customer service Work, and attach great importance to some of the tariff packages recently reflected by the user to limit the choice of old users, may not launch restrictions on the options of the old user tariff program, and properly resolve the user complaints, and effectively safeguard the legitimate rights and interests of users.
Prior to this, operators had unveiled new customized package services in conjunction with major network platforms. Such services as WeChat, Tencent and Arnica have very affordable package services, but these are only open to new users. However, The old user can only forcibly endure the normal large package tariff (4G package).
However, after a large number of users focused on complaints, operators are also slowly turning to the old users to switch packages, a large number of users applauded the Ministry of Industry and made special statement to the operator and remind users in the telecommunications business and the use of Internet services, to Carefully read the service agreement, privacy terms, a detailed understanding of business considerations or restrictive conditions, the rational choice of products for their own needs.
