I use less than half months iPhoneX swap lacquer?
More than one user to reflect the paint off staff said scratches and paint off caused by improper use does not belong to the after-sale range
Released less than half a month, iPhone X was following the Green Line broke the problem, there are netizens reflect the iPhone X body easily scratched, or even dark gray body appeared paint off phenomenon.To this, November 14 Beijing Youth Daily reporter visited the store to see the store's iPhone X prototype, there are indeed scratches and paint the situation, but the store staff explained that scratches and paint off is caused by improper use, does not belong to the after-sale range .
In this regard, the legal profession, said that if it can prove that consumers are not unduly used, because the silver and dark gray IPhone X in the manufacture of the problem, then under the "Consumer Protection Law," the relevant provisions, consumers can Requires Apple to perform replacement, repair and other obligations.
iPhone X purchase 10 days 'Huafan'
Recently, many users who recently purchased iPhone X posted posting that their cell phone frames were scratched and dropped off, causing a lot of netizens' attention, especially the 'fruit powder' (Apple's electronics enthusiasts). The drying out of the photo, we can see that the silver iPhone X fuselage appeared around the small scratches, while the dark gray cell phone charging hole around the local black paint worn away, revealing similar to the silver body color. After being accused of getting into the 'Scratch Door' and 'Dipping Door', some 'powdered fruit' also questioned the truth.
On Nov. 14, reporter from North China Youth Daily contacted a Mr. Lu, an Apple user who had suffered 'scratching the door'. The order information sent by Mr. Lu showed that the 64GB iPhone X mobile phone he purchased was worth 8388 yuan in October Delivery on the 28th. November 3, Mr. Lu got a new phone. 'Before the phone got, I bought a transparent silicone soft shell, get the phone, has been set with the phone shell in use, a total of only use For 11 days.
Mr. Lu told the Beiqing Daily reporter, 'The day before yesterday (November 12) remove the silicone case, ready to wipe the phone. Removed, saw the border around some small scratches, wipe the phone with a soft cloth and found You can not rub it in. You say this ... 'Mr. Lu paused, then said' very anxious' to the situation.
Some users questioned the user himself deliberately scratched the fuselage, Mr. Lu denied this. 'So expensive mobile phones are generally careful custody, and will avoid the key and some other sharp things together. The key issue is to be scraped Flower place, it is precisely the outside can not touch the place, is the cell phone soft shell care part of the border 'Mr. Lu speculated that may be inside the phone case will enter some dirt, scratched the border,' but this speed too Soon. '
Another Mr. Xue, who bought a silver iPhone X, also expressed the same confusion. "I still purchased the adapter phone case from the official website and found it with a small scratch on the frame. Reflected, customer service pushed me to direct sales outlets, direct sales staff also said that the man-made damage, can not be changed.
Staff said not within the scope of sale
November 14, North China Youth Daily reporter came to the Chaoyang District, Sanlitun Apple Direct stores. Although it is a working day, but come to experience the endless stream of iPhone X. North reporter reporter at the scene saw the wooden table Put a few iPhone X prototype observation found that the silver prototype surrounded by small scratches, dark gray prototype, there is no obvious scratches, but near the charging port, you can see the phenomenon of partial paint off, black machine Body exposed the primary colors.But the store's deep space gray iPhone X prototype, and did not appear that some users said the kind of big swap paint situation.
For the store iPhone X prototype scratches and local phenomenon of paint, Sanlitun direct sales staff at the site to respond to the North China Youth Daily reporter said, 'iPhone X border material used is surgical grade stainless steel, but the use of habit Mishandling is also the situation will appear out of paint. Because the store's charging port is erected, there will be placed in the impact, wear and tear occurs. Ordinary personal use rarely paint off the phenomenon has not yet encountered because of the fall Paint complaints. '
In addition, Apple's official customer service told the Beiqing Daily reporter, scratch, paint the situation generally no external force will not appear, 'metal parts of the phone have done the coating, under normal circumstances will not easily scratch or paint off However, if it fell to the ground, it would indeed be scratched and dropped off. The floor was after all tougher than the glass, but the machine was mass-produced, and we could not guarantee 100% of the problem (per machine). Official customer service staff said, 'If there is quality problems, is free to return.' But direct sales staff said the shop, 'scratched and dropped paint is man-made damage, is not currently included in the after-sale range.'
If the manufacturing problem should fulfill the sale obligation
For iPhone X users reflect the phone scratch, paint off the phenomenon, asked customer service proposed replacement was refused, Beijing Kangda Law Firm Han Xiao lawyer said Apple's compensation is the key point is: what is the Due to the processing of the phone itself, or the incorrect use of the consumer led to paint or scratched.
Han Xiao lawyer said that if consumers buy mobile phones themselves improper operation, or in the case of the phone shell accidentally caused a scratch, under normal circumstances Apple does not need to provide any compensation or free maintenance.But if it can prove that consumers use Is not improper, because the silver and dark gray IPhone X in the manufacture of a problem, resulting in the normal use will be lacquering, then under the "Consumer Protection Law," Article Twenty-four: provided by the operator If the goods or services do not meet the quality requirements, the consumers may, according to the provisions of the state, agree to return the goods or require the operator to perform the obligations of replacement and repair.
Text / reporter Zhang Ya intern reporter Zhang Yao Lin
Photo / Intern reporter Zhang Yao-lin clues / Mr. Zhu