Recently, complaints through train Xingyi, Guizhou Province, consumers complained that the Gree air-conditioning is not shipped in time, and even delayed the shipment, the delay in the process of home decoration. In this regard, the operator World Network contact Gree responsible for the relevant person in charge , And got a reply.
The consumer said that the home decoration and installation of outdoor unit, Gree air conditioning in advance to contact the timely delivery, but has been delayed for a long time, after the strong response from consumers, only to consumers found that the "not shipped" result As of the date of the complaint a month has passed, the consumer is very angry that the Gree is still so has been delayed time.
Operators World Network specifically for this issue Gree-related charge of the head of Gree Electric Market Minister Chen Zili responded that 'generally not the case, our sales company has stocking, may he want the goods sales company just do not need to Transfer goods from other sources.
He said he did not understand the situation, but bluntly, "I went to find out and immediately arrange a solution." Soon after, I went back to the operator World Wide Web and said, "The reason for the air conditioner delivery delay was that this year Particularly hot days lead to a large air conditioner sales, this is the delay caused by the shortage of commercial aircraft.
It is worth mentioning that, Gree also said it has instructed all aspects of sales to improve after-sales service attitude and level of communication with users.
In the view of operator WorldNet, as a domestic big brand, Gree has won the support of many consumers, but only good quality and good service can really make consumers feel relieved.Gree in the interview after the active solution to the problem Attitude worthy of recognition, I hope in the future without media inquiries under the circumstances, Gree staff can also communicate with the user in time to effectively solve the problem.