The award, presented by Frost & Sullivan to companies that excel in all market segments and have the highest market share, reaffirms Aspect's undisputed leadership in outreach to the contact center and higher than the previous year Business performance.
Jagannath Narendran, Senior Vice President, Asia Pacific, Aspect Software, said: "2016 marks a milestone in our transformation and a sign of our continued confidence and support for our customers and partners. We are grateful for this and we are grateful Every one of our tireless employees, it is their dedication efforts to win the recognition of customers and partners.
Shilpi Puri, senior director of strategic alliances and marketing for Asia Pacific and Middle East at Aspect, said: "At Aspect, we see channel communities as important business partners and, just as importantly, as consultants our customers trust. Partners play an important role not only in maintaining and enriching the consumer experience, delivering superior service, but also delivering a very high level of solution that meets the growing needs of the new generation of consumers.Our partner network This growing reality is evidenced by the fact that technology service providers have found real value in our products and we are very pleased to see that the convergence of partners has produced significant results. "
Krishna Baidya, Head of Customer Liaison, Frost & Sullivan Asia Pacific, said: "The outreach market for contact centers in Asia Pacific experienced a difficult year with an annual growth rate of just 4.1% in 2016. Despite increased overall competition, Aspect Software The company remains the undisputed leader in this area, accounting for 26.3% of the market and further improving its operating results.
Aspect's unique capabilities and comprehensive offering are tailored to meet specific business needs and fit in with the expectations of decision makers in this area's contact center. With its expanding ecosystem of trusted partners and its active relationships with key industries, Successfully achieved the transformation of growth strategy.
About Aspect Software Aspect Software helps businesses bridge the barriers between people, processes, systems, and data sources, enabling businesses to stay connected in their journey of customer contact Integrating contact center interaction management, workforce optimization and self-service Integrated customer convergence center, we support flexible, conversational interaction and create a truly frictionless, omni-channel customer experience With the flexibility of our global cloud infrastructure and over 40 years of industry ingenuity, Aspect Software Inc. Turn business questions into answers with ease, helping businesses maintain a high level of service while maintaining tight control of operational costs. For more information, visit www.aspect.com.
About Frost & Sullivan Frost & Sullivan, a global growth consulting firm, helps clients accelerate their growth and lead in the industry for growth, innovation and growth Frost & Sullivan's Growth Systems Services and Frost & Sullivan Best Performance Awards help CEOs and their Growth Team Develop, Assess, and Implement Effective Growth Strategies For more than 50 years, Frost & Sullivan has delivered over 40 offices across six continents, providing reliable market and strategic consulting services to the world's top 1000 companies, start-ups and investment community. To become our growth partner, visit www.aspect.com/cn