New refrigerator failure occurred, after repair, maintenance workers come to see, actually the machine dragged out from the consumer's house 'brutal', all the way down the corridor.After crashing the kitchen doorframe, hit the hollow casing, the workers actually still full of indifference Let consumers 'complaints.' Recently, Mr. Cai told the newspaper citizen to such an annoying thing.
Less than half a year refrigerator strike
In March of this year, Mr. Cai bought a timesco refrigerator .In mid-October day, he found the refrigerator's LCD screen appeared an exclamation point.Subsequently, the refrigerator on the strike.Cai immediately call the customer service hotline, After 3 calls, I got 3 different responses. 'While the condensate was added a little while, the fan was broken for a while, the last time I was told was that the filter was broken. Letter
Crash the door hit the bump concave
In the repeated requests of Mr. Cai, Beko easy to allow staff to come home check. Let him did not expect that this has become the beginning of trouble.
On the 24th of October, the repairer went to the factory to conduct a survey and said he was going to transport the machine back to the factory for repair. Subsequently, several workers instructed the workers to pull the refrigerator out of the kitchen with bare hands. Boom 'loudly, the machine heavily hit the kitchen door frame, the wooden door frame life and give birth to a gap.' Mr Choi said his house was not finished decoration soon, it was 'broken phase', so he was distressed .
Shortly after the worker dragged the machine out of the corridor, Mr. Tsai heard the sound of the friction between the machine and the stairs and the aisle of the stairway. "" 哐 哐 当当 '的, 聽 我 心中 里發 毛毛. Chase out: 'You beware of points, so broke my machine, when the time to compensation.' Unexpectedly, this sentence has been abruptly blocked back: 'You talk too badly, you Call to complain!
Sure enough, on October 31, when the repaired refrigerator was sent back to Mr. Choi home, it was scarred.Reporters clearly see from the photos, the refrigerator was rubbed off the paint side, two red scratches are very eye-catching The side panels on both sides were similarly heavily concave and the chassis had been deformed. 'How do I use this type of refrigerator?'
Maintenance workers doubt the qualifications
Mr. Cai said that for the first time not to say that the new refrigerator to be used only took more than six months, quality problems occur as a division of such a brand company, at least there should be a fly after sale team.But he recalled, Not only did not have uniform clothing, did not show a work permit, and even provided proof of maintenance, but also a Whirlpool company 'series of products and technology services list' that did not have an official seal and did not seem to have anything to do with Beco. 'Now, in retrospect, Really scared, but fortunately the refrigerator was finally repaired back to me, in case of a 'Li Gui', how to do?
The company refused to pay customer losses
Mr Tsai then contacted Beko once again, and the company said the refrigerator was broken doors and damaged cover can be replaced, but the next due to seven days no reason to return the time limit, can not handle .This makes him difficult Accept. 'This is a worker's human damage, a' time out ', you can exempt from it?'
But for the reason that the door frame was damaged by the barbaric operation of workers, Beike responded that the door and door frame of the user's home are not under the scope of maintenance and such a reply made him feel good and funny.'If it was broken by myself, Of course, we will not let you pay for it, but what does it cost to compensate others for damage to the home, even this basic principle does not understand?
Reporter call customer service hotline Branch, a staff member said that further investigation and verification of the situation.At the press release, Beko subjects still did not give a clear answer and solutions.Our reporter Xu Chi
