Recently there is a very intriguing news appliance industry, Sharp was a consumer sued on the grounds that the purchase of products involved in security issues.Sharp today sent a response to all media statement that consumers do not disassemble and does not comply with safety regulations , And the product certification issued by the state designated authority 3C.
As a consumer who is also engaged in home appliance industry for more than 10 years, I have a few words to the plaintiff Mr. Xue, Sharp, and all consumers said that we all have their own positions can be understood, but the opposite does not solve Question How consumers can guarantee their own safety, how to understand the consumers' demands and how they communicate with them are all worth reflecting on.
May wish to briefly describe the cause of the incident, the consumer Mr. Xue has recently purchased two Sharp LCD TVs, want to disassemble and install the WiFi module, in the disassemble process found the TV nameplate tear off a small hole, Contact with the voltage, then the two televisions will be sent to a third-party agency letter test company.The agency issued a report saying that the two products are not qualified.The plaintiff will Sharp TV manufacturer Yantai Fidelity Hua Precision Electronics Co., Ltd. v. Court , Asked to return the TV costs, testing and other expenses.
Today, Sharp's paper official statement, mainly expressed three points:
1, Sharp did not receive the legal documents; Consumers fail to open the machine or any parts without the warning requirements, or adjust the machine or any parts without authorization, which are not in conformity with the safe operation of the machine. If the responsibility of the product is attributed to the production Obviously, it is unfair and unreasonable.
2. All Sharp TV products have undergone strict product quality tests before entering the market. They have also obtained the 3C certification issued by the CQC and the quality certification of the State Radio and Television Products Quality Supervision and Inspection Center.
3. I hope the media will not distort the reports and maintain the right to pursue legal responsibilities.
@all Everything for its own safety
In the face of this problem, the author's first reaction is that Mr. Xue should pay attention to their own safety.Only their own awareness in place, in order to maximize the protection of their own.If an accident, even if someone is responsible for this and assume responsibility and various penalties , But still hurt yourself, maybe it's irreversible.
Press release said that Mr. Xue work in Zhongguancun, and has many years of work experience in the electronics industry, so just want to install the wifi module.It is found that the hole behind the TV nameplate charged because the hole is a fixed screw, the original purpose is to open TV back cover.
I turned a lot of the original evaluation of TV shooting behind the television nameplate photos, almost all of the nameplate has a high-pressure warning, and a clear reminder: There are high pressure, do not open the machine without permission, or replace the cover and Maintenance of the machine parts.In the CRT era, the high voltage TV is a terrible presence, although the era of flat-panel body voltage has been much lower, but even ordinary 220V, may also have life-threatening shock.So, Xue Mr. behavior is out of self-confidence and dangerous behavior, very undesirable.
To give a 'chestnut' is much like the one I saw when I was young, when a few teenagers crossed the parapet to swimming and drowning and died where there was a clear 'No Swimming' sign. Parents jointly associated parks and river management agencies The responsible person sued the court, and finally did receive some financial compensation, but the lives of several children can never be recovered.
@ Sharp has injustice also consumer demand first
Sharp's statement pointed out that Mr. Xue's behavior is not in conformity with the norms, and said he has the authority of the state certification. Dangerous things I have just analyzed, and certification of the matter, CQC and three electronic certification is clearly more authoritative.
Among them, 3C certification issued by Sharp, all called "China Compulsory Certification", which is the national governments for the protection of consumer safety and national security, strengthen product quality management, in accordance with laws and regulations implemented a product conformity assessment system. In other words, with the 3C certification, the country recognized the safety indicators of the product.However, as Mr. Xue's own commission, 'Shenzhen XSCI Technology Services Co., Ltd.' is not based on the standard test, whether there is testing and certification of the author and It is not clear that this matter believes that the court itself will obtain evidence and define it in accordance with the law.
According to the author and the television industry to create veteran communication, Mr. Xue found that the so-called 'risk of leakage holes' may be the TV cover the drawing hole, with the nameplate to cover is a long-existing treatment, There's nothing wrong with tearing down the nameplate on the television. "In addition, the incident was a case or a pervasive phenomenon without further verification.
However, I feel sharp Sharp statement more tough, even if they feel very injustice, consumers should also be expressed enough care and goodwill communication problems encountered the first time to obtain direct communication with the parties to find the authority to verify the situation and respond to all Consumers give warnings, emphasizing the dangers of unauthorized disassembly, and promised timely notification of the findings, which are all I think the more appropriate approach.
@ Eat melon rational judgments do not have to panic
After this incident, many media reports have been given a headline party, and the amount of comment forwarding on social media is not low. Many netizens even said that the television is not open, in fact, may not need to know that these netizens are 'Play it or' really come after the well-known S brand cell phone security incidents, it implicates all of its unrelated home appliances, can be very unjust.Potential substitution is normal, but not rational .
For now, Mr. Xue encountered the problem is an accident, not to tear up the nameplate behind the TV there will be no danger of electric shock, we can rest assured that normal watching TV.
Sharp as a century-old brand, his own mature quality management system. Site reporter recently visited Sharp TV Southern China Testing Center, all of its TV before leaving the factory will experience a total of nine quality and safety tests, including high temperature, Low temperature, high humidity action test, room temperature aging test, vibration test, base flip angle test, static test, wall-hanging durability test, lightning test, power surge test, drop test, etc., to ensure the quality of the TV factory. The surge in TV sales across all major channels also demonstrates the love and trust of many consumers for Sharp brands and products.
Lastly, I would like to remind you that please do not disassemble all kinds of household appliances without authorization, and our own safety will always be the first one. The investigation of this incident will soon come to our conclusion, and we are more willing to believe the certification results of the state authorities and the fairness of the court As well as the Sharp brand to play if Sharp does indeed assume responsibility and inaction, then the market and consumer choice will give him due punishment.
