On November 5, Mr. Xue purchased a Sharp LCD-50NX100A 50-inch TV set with a price of 2,999 yuan on July 21, 2017 at Jingdong website on July 21, 2017. The purchase price on August 2 was 1988 Sharp LCD-45SF460A 45-inch TV set 1. Installed to inform the 50-inch TV disassembly TV installed WiFi module, Mr. Xue in the process of disassembling TV 50-inch TV found that there are design flaws, so The two TVs sent to a third party testing company letter test, eventually found two products are unqualified.
After learning of the unqualified results of the two products, Mr. Xue sued Sharp TV manufacturer Yantai Fuda Electronics Co., Ltd. to the court for the return of the TV fee, testing fees, etc. At the weekend, Beijing held a press conference and announced to several media outlets that it would bring Sharp TV to court.
On November 8, Sharp responded to a design flaw that sued Sharp's TV maker:
Responded that the product quality is qualified and safe, and have passed the quality and safety verification.And in the industry standard requirements, the user disassemble behavior does not meet the safe operation of the machine, if the resulting losses attributed its responsibility to the manufacturer This is a contempt for the rules of the industry, but also a great slander of the company's reputation, unfair and unreasonable.
Response to the original text is as follows:
On November 6, media reports said that "users are having flaws in the Sharp TVs they purchased for the LCD-50NX100A and LCD-45SF460A." In line with the principle of being responsible for Sharp's worldwide customers, Business, the relevant statement is as follows:
First, on the 'user suing Sharp TV maker' incident, as of now, neither the manufacturer nor our company received the court notice of this incident or legal documents; consumers if not required to open the machine without warning or any Parts, or unauthorized adjustments to the machine or any part of the machine do not comply with the safe operation of the machine, if the product liability blamed on the manufacturer accordingly, it is obviously unfair and unreasonable.
Second, all Sharp TV products before entering the market, have to undergo a rigorous product quality testing, and obtained the national certification body - China Quality Certification Center issued by China's national compulsory product certification in August 2017, the State Administration of Quality Supervision Product quality checks, LCD-45SF460A Sharp TV test results for the qualified products.In addition, the Beijing three - the State Radio and Television Product Quality Supervision and Inspection Center (Beijing Te Ruite Detection Technology Services Co., Ltd.) test test, LCD-50NX100A and LCD-45SF460A are of acceptable quality.
Falsely false reports based on unilateral information that appear on the Internet without factual verification are fabricated and disseminated false facts without any factual basis and have seriously damaged Sharp's reputation, brand image and market order. People will defend Sharp's commercial reputation and business reputation through legal channels and reserve the right to pursue legal liability such as civil infringement and criminal liability of relevant units and personnel according to law.
We are very grateful to the media friends for their attention and welcome the media supervision. At the same time, we also hope that all media friends will respect the facts and report with objective and fair attitude. Let us work together to create a harmonious and healthy market environment.
Zhengzhou City, rich network of Electronic Technology Co., Ltd
November 8, 2017
