Haier Zhao Feng: smart family service from passive to active transformation

In 2017, China's household appliances technology conference, intelligent will inevitably become the exchange and sharing of hot topics and topics.However, compared with other guests on the smart home appliances 'big book special book', Haier appliance industry group CTO, Vice President Dr. Zhao Feng mentioned in the speech 'smart home appliances,' the number of words is very small.

'Just as the phone has become the most primitive mobile phone, the most basic functions, smart home appliances is only a small part of the wisdom of the family ecology.' Zhao told China Home Network reporter, people refer to smart appliances is actually a single product Smart, now the process of development of the smart home is moving toward the interoperability and the whole house smart eco-direction.

Haier Appliance Group CTO, Dr. Zhao Feng, vice president

In Zhao Feng's opinion, the development of a smart home is a process from passive service to active service. The first stage is the stage of single product control, which mainly exists in the way of APP + network. The second stage is interconnection and intercommunication, which is formed through the whole set of intelligence Interoperability network community; the third stage is the whole house smart stage, through the complete set of smart, the whole house voice, scene ecology, skills and ecology to form the whole house smart ecology.

Wisdom family can not have only one 'entrance'

Although the wisdom of the family interoperability and the whole house is not yet fully intelligent ecological environment, but the wisdom of the family 'entrance dispute' has been busy for many years.

'Living Room Economics' said smart TV as a home Internet link, in the 'kitchen economy' led by the smart refrigerator has also been made into a super-control center.More interesting is that some home appliance companies to the phone as a smart home control center , Specializing in cross-border development of mobile phone business.

In the wisdom of the family 'entrance dispute', the TV, cell phones, refrigerators, and even smoke appliances and other smart appliances come on stage, and now smart speakers and stood in the middle of the stage in the Amazon Echo smart speakers, led by Google, Apple, Lenovo , Microsoft, Alibaba, Jingdong, Xiaomi and other domestic and foreign 'giants' have followed suit, smart speakers launched the 'home entrance' full-scale war started in 2017.

'In fact, it is impossible for a smart home to have only one entrance to the home, which in fact depends on different living circumstances.' 'Zhao believes that the' entrance 'to a smart home should not be centralized but should be distributed.

Indeed, such as the smart bedroom in the bedroom may be more convenient to use smart TVs in the living room may be more convenient, the smart refrigerator may be more convenient in the kitchen.If the intelligent speaker in the kitchen, then the kitchen will cause a variety of noise Speaker of the obstacles.

On the one hand, different devices can be applied to different scenarios to improve the experience of using the experience; on the other hand, devices of different scenes can collect different scenes, and data of different latitudes can cooperate with each other to form a relative Complete ecosystem.

In addition, Zhao Feng further told reporters that from the 'super entrance' to the concept of distributed 'entrance' is not the most important change, the most important thing is the coordination of intelligent terminal devices must have some distribution logic, such as the doorbell ring, if All smart terminals react to a tone, and the overall effect is 'scary.' Therefore, distributed smart terminals need a unified 'cloud brain' for control.

From this we can see that the wisdom of the family can not have only one 'entrance', but different 'entrance' but need a unified control system to command.

Not afraid of data and more afraid of data is not closed

According to Zhao Feng, although the wisdom family can not have only one 'entrance', the future wisdom home 'entrance' and even the wisdom home ecology will largely be dominated by the home appliance industry.

Zhao Feng told reporters that the current mobile phone has become a 'fast consumer goods', a year or even a few times a year for mobile phones have become very common.And smart speakers and other terminal equipment, each family generally only buy one. Household appliances not only have relatively long service life, but also occupy certain advantages in terms of quantity, so smart appliances will become the dominant force of smart home ecology and will also become the main source of user data.

In the process of the development of the smart home, big data and artificial intelligence indisputably become the high-frequency vocabulary .But the birth of huge amounts of data and the Internet industry often appear 'downtime' phenomenon, so that people on the home appliance business cloud platform pinch A sweat.

'From a technical point of view, massive data and overloaded access caused by downtime phenomenon is very easy to solve. Now appliance companies are not afraid of data, afraid of data is not closed.' Zhao told China Home Network reporter, appliance enterprises through the Internet platform and The Internet of Things platform can collect huge amounts of data, but some of these data are fragmented or fragmented. As a manufacturer, what is most needed is a complete, closed-loop data resource.

Mention of data resources or user data, rookie and SF 'tear each other' is around the topic.With the manufacturing industry started to do cloud platform appliance industry, will encounter the challenge of Internet companies do?

In response, Zhao Feng said that home appliance entities and Internet companies are more cooperative with each other, because the consumer electronics companies have access to user data and product usage data is missing from the Internet companies, and Internet companies have the purchase behavior data, user self-portraits Resources are lacking in physical enterprises, so it is easy for both physical and Internet companies to reach cooperation.

In addition to big data, the general public has some misunderstandings about artificial intelligence technology, for example, some industry experts think that the addition of semiconductor chips and other components to smart appliances will cause some troubles to after-sales service and product maintenance.

Zhao Feng told reporters that in fact smart appliances not only added intelligent modules in the hardware so simple, and now the intelligent home appliances internal system can be used to monitor user behavior, equipment operation status monitoring, once the equipment fails, the system will automatically analyze and Generate solutions.Home appliance company's service system to respond to the first time for the user to solve the problem.This will not only save time, but also reduce the user experience of the use of third-party maintenance of the 'fraud' risk.

'People still have some misunderstandings about artificial intelligence technology, which are easily overestimated in the short term and easily underestimated in the long run.' 'For example, in the smart single product stage, people are disappointed that intelligent hardware does not achieve the' science fiction 'expected effect. In fact, artificial intelligence and smart families need a long-term development process can not be accomplished. On the other hand, the application of artificial intelligence is not limited to intelligent hardware, and now Has begun to play an important role in areas such as retail services.

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