World-class brand is inseparable from the high standards of product quality, world-class product quality is also inseparable from the quality and efficient services.
Daikin to 'fast, accurate, cordial' principle, in the global context to establish a sound after-sales service system, and continuously enhance the professional advantages of the service team, to ensure that each Daikin air conditioning superior quality at the same time, so that each Choose Daikin air conditioning users can enjoy the quality of intimate care services.
To continuously strengthen the after-sales service team technology, and effectively improve the high quality of service. Daikin air conditioning after-sales skills contest contest as a traditional event in the Daikin Group worldwide to start.
Recently, in 2017 China's Daikin air conditioning technical skills contest contest ended successfully. Contest after more than a month, from the preliminaries to the finals, including Daikin after the sale of the company and Daikin dealers, a total of nearly 2,000 players participating. The competition covers all aspects of service, such as maintenance skills, fault diagnosis, acceptance of parts, customer service and other daily services.
Perfect after-sales service system
Daikin has always been to first-class after-sales service as the goal, and strive to achieve the best quality of service. In the country for customers to provide maintenance, maintenance, technical support, complaints, advice, such as all-round one-stop service at the same time, and constantly improve the user service system , Optimize the service process, improve customer communication channels, improve customer satisfaction.
Daikin not only by telephone, VIP exclusive correspondence, online, WeChat, the official website and so on the whole channel, to the user a new after-sales service experience, and build more than 100 cities and regions throughout the country, a total of more than 1,200 after-sale network of powerful network , Covering the corresponding parts, installation guidance, maintenance and a series of services.At the same time, the national 400 customer service center 365 days 24 hours to provide customers with fast, accurate and friendly after-sales service.
Always put customer satisfaction in the first place
Daikin has always been adhering to the fast, accurate, cordial concept, standing on the customer's position, with great concentration in providing all-round, humane after-sales service, and build a perfect customer satisfaction survey system, timely understanding of customer experience, tracking service satisfaction Degree, and the customer's comments and complaints, rationalization recommendations timely feedback, so as to continuously enhance the quality of service Daikin brand.
High quality service standards
Dai Jin determined to create the highest quality of after-sales service, in addition to carrying out skills contest contest, to carry out various activities continue to improve the skills and service quality of after-sales staff, and strive to ensure that at any time, any place can provide customers with consistent high standards Technical services, to meet customer needs. Open a 'after-sales service university', continue to carry out the training of staff skills training; organization of technical assessment, including theoretical examination, practice test, technical assessment, and the establishment of a technical level engineer accreditation system.
With excellent quality of service, Daikin air conditioning service also won the 'China Customer Service Leadership Award' 'China's home appliance service industry Jinding Award for outstanding corporate award' 'national quality integrity benchmarking typical business'' C-CSI China's air conditioning industry customers most satisfied Brand 'and so on a number of social honor and recognition. As a world-class quality of the air-conditioning business, Daikin will adhere to the excellent product quality and intimate professional customer service combination, and constantly for the quality of consumer experience and trust practice Row.